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The Sales Resource Center

How to Deal with Angry Customers in Sales

by Dave Kahle | Oct 29, 2016 | B2B sales, best practices for sales people, sales techniques

No one looks forward to an encounter with an angry or difficult customer.  Most of us can’t help but feel emotionally impacted by an upset customer.  An ugly incident can ruin our entire day. Not only that, but there is usually some damage that can be done to the...
Q & A for Sales Managers:  Sales people who whine

Q & A for Sales Managers: Sales people who whine

by Dave Kahle | Oct 19, 2016 | sales management

Question:   Dave, I’m a sales manager, and I’m increasingly losing my patience with sales people who constantly whine and complain. Any thoughts on how to handle the chronic whiners? Answer: Believe me, I can empathize with you. I had my share of whiners in my days as...
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