by Dave Kahle | Oct 29, 2016 | B2B sales, best practices for sales people, sales techniques
No one looks forward to an encounter with an angry or difficult customer. Most of us can’t help but feel emotionally impacted by an upset customer. An ugly incident can ruin our entire day. Not only that, but there is usually some damage that can be done to the...
by Dave Kahle | Oct 19, 2016 | sales management
Question: Dave, I’m a sales manager, and I’m increasingly losing my patience with sales people who constantly whine and complain. Any thoughts on how to handle the chronic whiners? Answer: Believe me, I can empathize with you. I had my share of whiners in my days as...
